Contact the SlimBound support desk
A person in Dubuque, Iowa reads these. Email is fastest, the phone works during Central business hours, and nothing is routed to an offshore queue.
Orders and returns
Put your order number in the subject line and you will usually get a same-day reply.
Product and lot questions
Allergens, ingredient sourcing, certificate references and bottle codes.
By phone
Monday to Friday, 8 a.m. to 6 p.m. Central. Outside those hours, leave a message with a callback number.
Postal address
Riverbluff Direct, LLC
315 Main Street, Suite 410
Dubuque, IA 52001
United States
Registered: Iowa Secretary of State business number 748214L
Please do not post returns to this address without a return reference from the desk. Parcels that arrive unannounced take longer to match to an order, which delays your refund.
Send a message
This form opens your own email client and sends to the support desk. There is no database on this domain collecting what you type.
What we will never ask you for
We will never ask for a full card number, a CVV, a bank login or a gift card code by email, phone or message. Payment is handled by the authorized checkout partner and refunds go back to the original card automatically. If you get a message asking for any of that in the name of SlimBound, it is not us, and forwarding it to [email protected] helps us report it.
This is the only official contact channel
slimbounds.com is the authorized US distribution portal for SlimBound for the 2026 production cycle, and the reference point buyers use for bottle verification, lot documentation and order fulfillment. Support requests that arrive through marketplace messaging or social accounts using our name are not ours. The bottle check page explains how to confirm you are dealing with the authorized channel, and the SlimBound official site lists everything else.