The SlimBound official site for the United States. 2026 production cycle, lot SBP-26-0913, verified before it ships.
SlimBoundRiverbluff Direct Secure my supply

Refund policy

This is the formal version of the 60-day guarantee. The plain-language explanation lives on the money back page; where the two ever appear to disagree, this page governs.

1. Scope

This policy covers orders for SlimBound placed through slimbounds.com and fulfilled by Riverbluff Direct, LLC. It does not cover product bought from marketplaces, resellers or any other website, because we cannot verify the storage history or the lot of goods we never held.

2. The window

You have 60 calendar days from the delivery date recorded by the carrier to start a refund request. The clock runs from delivery, not from the order date, so a slow parcel does not eat into your window.

3. Condition of the product

Opened, partly used and empty bottles are all eligible. There is no requirement that a seal be intact and there is no restocking fee. We ask that you return whatever product remains so the order can be closed.

4. How to start

Email [email protected] from any address, including the one used at checkout, quoting your order number. We reply within one business day with the return address and a reference number that must be written on the outside of the parcel. Returns sent without a reference are still processed, but matching them to an order takes longer.

5. Postage

Return postage is the buyer's responsibility except where the order arrived damaged, incomplete or incorrect, in which case we pay it and arrange the label. We recommend a tracked service; without tracking we can only refund once the parcel physically arrives.

6. Processing

Refunds are issued to the original payment method within two business days of the returned parcel being scanned by our warehouse. Card networks typically post the credit three to five business days after that. We do not offer store credit in place of a refund and we do not offer partial refunds in exchange for keeping the product.

7. Exclusions

  • Orders placed outside this portal.
  • Requests made after the 60-day window has closed, except where required by applicable law.
  • Product damaged after delivery through storage in extreme heat, or product transferred out of its original bottle.
  • Repeat refund requests from the same buyer on the same product, which we handle case by case and may decline.

8. Cancelled and undelivered orders

An order that has not yet shipped can be cancelled outright for a full refund with nothing to return. If a parcel is confirmed lost by the carrier we replace it at no cost, or refund it in full if you prefer, and we absorb the carrier claim ourselves.

9. Statutory rights

Nothing here limits rights you have under the consumer law of your state. Where a state rule is more generous than this policy, the state rule applies.

10. Contact for this policy

Riverbluff Direct, LLC, 315 Main Street, Suite 410, Dubuque, IA 52001. Email [email protected] or call +1 (563) 219-4870, Monday to Friday, 8 a.m. to 6 p.m. Central. Delivery timings are on the shipping page and the terms that cover use of this site are on the terms page. The SlimBound official site lists everything else.