Shipping, tracking and returns
Everything ships from our Dubuque warehouse. Orders placed before 2 p.m. Central usually leave the same business day, and the rest go out the next one.
Delivery windows
| Destination | Typical time | Cost |
|---|---|---|
| Midwest and Central | 2 to 4 business days | Free on 3 and 6 bottle orders |
| East and West coast | 3 to 6 business days | Free on 3 and 6 bottle orders |
| Alaska and Hawaii | 5 to 9 business days | Calculated at checkout |
| Single bottle, anywhere in the US | 3 to 6 business days | Calculated at checkout |
Tracking is emailed the moment the label prints. If it has not arrived within an hour of your dispatch email, check the spam folder before writing to us; that solves it about nine times in ten.
International orders
This portal serves the United States for the 2026 production cycle. We do not ship internationally, and we will not take an order that routes through a freight forwarder, because we cannot stand behind storage conditions we never controlled.
If a parcel is late, lost or damaged
Write to [email protected] with the order number. Anything still moving usually lands within two more business days. If tracking has been static for five business days we open a carrier trace and, in parallel, send a replacement so you are not waiting on a claim. Damaged parcels are replaced outright, and we pay the return postage on those.
Returns
The 60-day guarantee covers opened bottles. Ask the desk for a return reference first so the parcel can be matched to your order, then send it back with the reference written on the outside. Return postage is yours unless the order was wrong or damaged. Once the parcel scans in, the refund goes to the original card and takes three to five business days to appear.
Full refund terms sit on the refund policy page, the plain-language version is on the guarantee page, and prices and pack sizes are on the packs page. Return to the SlimBound official site for everything else.